Key Achievements & Impact

Revenue-Critical Systems Built

Financial Processing

• Dealer Lead Invoicing: $15.5M+ in marketing charges processed
• Tech Stack Billing: Automated monthly dealer fees + Google licenses
• True Cost Billing: Dynamic CPL-based pricing
• QuickBooks/Armatic Integration: Record transaction processing achieved

Operational Excellence

• PAWS: 10,000+ policy acknowledgments collected
• SMS Platform: 3.5M+ messages at 1/5 third-party cost (~$2.8M saved)
• Warranty System: 50,000+ closed jobs processed
• Product Credits: Replaced manual spreadsheets

Business Impact

Quantifiable Results

• Supported 54% YoY increase in Q3 tote orders (best quarter in company history)
• Reduced past-due dealer invoices to historic lows
• Multiple developers report saving "days of work" from tools/help provided

Current Expanded Role

• Backup DevOps for team lead
• Backup Product Owner responsibilities
• Direct stakeholder engagement (immediate recognition)
• Production hot fixes and release management
• Primary technical contact for new department leaders

Self-Funded Innovation

• Private AI subscription for advanced workflows
• Personal homelab: Docker, Tailscale, MkDocs
• Building document-driven AI systems
• This documentation site as meta example

The Gap

Doing: L3+ architecture, leadership, production ownership Title: L2 Developer Result: Misalignment requiring correction