5-Year Growth Summary

Role Evolution

2020-2021: Technology Specialist II

100% tech support and IT administration
Built Help Center and LMS

2022: Transition Year

Moved to 50/50 development/tech support
Trained replacement while building critical systems
Built PAWS, SMS functionality, warranty system

2023-2024: Core Developer

70-80% development time achieved
Major integrations: QuickBooks, Armatic, BlueSnap
Supported 54% YoY growth, Q3 2024 best quarter in company history

2025: Senior-Level Work

90% development focus achieved
Architecting: Tech Stack Billing, True Cost billing, test suite overhaul
"Created several major key parts... elegant, SCALABLE solutions"

Consistent Performance

5 Years: 100% positive on all core values
Every Review: "Yes" on Gets It, Wants It, Capacity
Key Themes: Creative problem solver, proactive, reliable
Team Impact: Saving developers "days of work"

Current Reality

Doing:

Architecture for revenue-critical systems
Backup DevOps & Product Owner
Direct stakeholder engagement
Production hot fixes & releases
Mentoring entire team
AI innovation with personal investment

Title: L2 Developer

The Gap

2020: Tech Support
2022: 50% Development
2024: 80% Development + Revenue Systems
2025: 90% Development + Architecture + Leadership
     = Doing L3+ work as L2

One Growth Area

Speed vs. Perfectionism: Working on MVP mindset, using AI tools for efficiency

Bottom Line

5 years of progression from tech support to senior development work. Currently performing L3+ responsibilities with L2 title. Time to formalize what evolved organically.